Contact Support

1. Contact Information

If you need help with the Lowha browser, have questions, or want to report an issue, you can reach us through any of the channels below. We aim to respond to all enquiries within 1–2 business days.

2. App Support

If you are experiencing a problem with the Lowha browser, please include the following information in your email so we can help you as quickly as possible:

• Your operating system and version (e.g., macOS 15.5, Windows 11)
• Lowha browser version (find this at lowha://version in the address bar)
• A description of the issue — what happened, what you expected to happen, and steps to reproduce
• Any error messages or screenshots that help illustrate the problem

This helps us diagnose and resolve your issue faster.

3. Report an Issue

Found a bug? Something not working as expected? We take every report seriously. Send us an email at support@lowha.ai with the details listed above.

Common issues we can help with:

• Installation problems on macOS, Windows, or Linux
• Websites that are incorrectly blocked (false positives)
• Websites that should be blocked but are not (false negatives)
• Browser crashes, freezing, or performance issues
• SafeSearch not enforcing correctly on a search engine
• VPN or proxy detection questions

4. Feature Requests

We welcome ideas for how Lowha can be improved. If you have a feature you'd like to see, email us at support@lowha.ai with the subject line "Feature Request."

Please describe:

• The feature you'd like to see
• Why it would be valuable to you
• Any examples of how other tools implement something similar (if applicable)

While we cannot implement every suggestion, we read every submission and prioritise features based on community demand and alignment with our mission.

5. General Enquiries

For anything else — press enquiries, partnership opportunities, academic research, or just wanting to learn more about the project — email us at support@lowha.ai. We're always happy to hear from people who care about a safer internet.

6. Company Information

Lowha Browser Project Ltd is registered in England and Wales.

Company number: 17228580

Founder: Mohamed Tolba